The Shire of Mingenew is seeking an experienced Customer Service professional to be the first point of contact for all customer enquiries and provide administrative support to the team. This position is available as a permanent, full-time position (80 hours per fortnight with one RDO per month).

The Customer Service Officer position is an integral role, delivering a high level of quality customer service to the Shire’s internal and external customers, in accordance with the Shire’s Customer Service Charter. The Customer Service Officer will be responsible for responding to customer enquiries and processing transactions, providing Driver and Vehicle Licensing services, and providing general support within the Governance and Community team.

The best part of the role is the diversity of tasks, opportunities for learning, and engagement with our community and visitors. You will get to work in a positive and inclusive work environment and be supported in your learning by an experienced team.

SELECTION CRITERIA

We are looking for candidates who can demonstrate the following:

• Previous customer service experience (more than 2 years in similar work environment)

• Ability to time manage, problem solve and adapt to changing work demands

• Strong computer skills, particularly with the Microsoft Office suite

• Excellent communication skills – both written and verbal

 Experience in local government, particularly similar roles, is highly regarded but not essential. We are open to supporting the right candidate with training where strong transferable skills and initiative are demonstrated.

WHAT WE OFFER

We offer above-award wages (negotiable between $65,000-$70,000), dependent on demonstrated skill level, qualifications and experience. The position also attracts a communications allowance and housing subsidy for those living local or staff accommodation may be offered (subject to availability) and a ‘Loyalty Incentive’ payment after 12 months continuous service.

A copy of the Position Description and further information can be found at www.mingenew.wa.gov.au/shire-and-council/vacancies/.

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TO APPLY:

Please email a current CV that includes at least 2 current and relevant referees, along with a cover letter, addressing the selection criteria and expressing why you should be considered the most suitable applicant for the role, to gov•••••••@mingenew.wa.gov.au.

For further information:

Contact Erin Greaves, Manager Governance and Community on 04•• ••• 144 or email gov•••••••@mingenew.wa.gov.au.

Applications Close: 9am on Tuesday, 23 June 2026.

The preferred applicant may be required to undergo a Pre-employment Medical, including a drug and alcohol test, at the Shire’s expense, prior to confirmation of employment. The preferred applicant will also be required to produce a National Police Clearance certificate, no less than 12 weeks old, prior to confirmation of employment (cost of application to be reimbursed to the applicant upon production of a valid receipt).